DicksonWare Software is needed to communicate with this product and is sold separately.
Dickson Expert Services
Our Dickson Data Division has specially trained representatives to address the needs of customers with large installations or unique demands. Please call 888-452-4626.
- Unit Weight 1 lb
Frequently Asked Questions
Verify that you have the correct version of Dickson software installed on your PC. Version 10 or higher is required.
Verify that the correct port is selected: From the main Dicksonware screen, click on Logger then Communication, a black dot will appear next to the selected port. You may need to select a different port.
You may need to relocate the download cable to another USB port and possibly try changing the port again in DicksonWare.
If communication has not been established with the previous steps, you may need to open the logger and remove the battery for a few seconds and then try all ports and cable combinations again (this will not cause the unit to lose any logged data, but you will have to clear the logger to restart the logging process, this is done using DicksonWare).
If possible, try another PC
Has the Data Logger just been removed from a cool environment? Condensation may have momentarily formed internally, wait for the unit to warm up, it should power up and give all data stored.