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DicksonOne | Too Many Escalations for a Given Condition

What to Do If I Have Too Many Escalations for a Given Condition?

This article covers what to do if you've received this error message: "Sorry, you cannot have more than three escalations for the same condition. Please adjust your settings and try again." When creating an alarm or alarm template, you cannot have a single condition that escalates more than three times or levels (including the initial level).

A single condition would be "when the temperature is greater than 70F." A different value or a different variable, like humidity, would count as other conditions.

You've likely got an alarm that looks like the following:

When the temperature is greater than 70F...
  • For 3 readings, contact person A, B
  • For 5 reading, contact person A, B, C
  • For 8 readings, contact B, C, D
  • For 20 readings, contact A, B, C, D, E, and F

To remedy the situation, you must remove one of the lines above. If you remove the line with 5 readings, you should be able to save the alarm and would be left with:When the temperature is greater than 70F...
  • For 3 readings, contact person A, B
  • For 8 readings, contact B, C, D
  • For 20 readings, contact A, B, C, D, E, and F