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Why am I getting repeated not reporting alarms?

If you're finding that you're receiving an abnormal amount of Not Reporting Alarms for a particular device, the most common solution is to make sure your logger has a good connection to the WiFI access point. 
You may need to move the logger closer to the access point (probe extensions are available) or move the access point closer to where the routers are being used. You may need to add an access point to the area being monitored to ensure a good connection. 
In rare circumstances, the device may become locked up and stop reporting. The devices are designed to recover from this on their own, but if they are not, simply powering them on and then off may fix the problem. 
Occasionally, we make changes to the logger firmware. These changes may include network communication improvements. Read more about How to Update your Logger's Firmware. 
You can always call us or email us if you need additional help.