Creating and Maintaining Escalation Policies
What are "Escalation Policies"?
Escalation Policies are simply groups of notifications corresponding to a level of alarm escalation. These Escalation Policies can then in turn be attached to alarms and alarm templates, allowing for much more efficiency in adding, editing, or deleting notifications that are attached to alarms.
Without them, if you are configuring an alarm you need to manually add:
- the notification methods (phone, email)
- the phone numbers and email addresses
- the alarm delay
- an additional alarm delay for another level of escalation
- the additional phone numbers and email addresses for the secondary escalation level(s)
With Escalation Policies, you can pre-configure groups of notifications corresponding to a particular alarm delay. Then when configuring an individual alarm or a template, you can simply attach the appropriate Policy to the alarm.