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Customer Q & A: Why do your new devices have so many different part numbers?

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Why do your new devices have so many different part numbers? This is a good question and one we hear fairly often. Our newer products, such as the DicksonOne family, TSB, and DSB all use replaceable sensors. This means when placing an order, you have to make sure that you not only order the base unit but also choose the appropriate sensor and, if necessary, traceable calibration. Our goal with replaceable sensors is to create more flexibility and ease of use for our customers.

Our customers monitor all types of environments and each comes with its own unique challenges, needs, and compliance standards. On top of that, many customers have different types of environments that need monitoring all under the same roof. Replaceable sensors allow our customers to use the same device and system while giving them the flexibility of choosing the correct sensor for each environment.

For example, a customer may have refrigerators that need monitoring along with a large warehouse. They are able to place DWE units in both environments but they may come to realize that the RTRH-R is the best sensor for their warehouse environment while the RTHM is far better suited for their refrigerators. That means that they are able to have the same user experience throughout their facility while still having the flexibility of choosing the correct sensor for each environment.

One of the main issues with older devices is the downtime in monitoring when the device needs to be sent in for calibration. This downtime forces customers to either have backup devices to replace the main devices or they would just have periods without monitoring while they were sent off. Replaceable sensors give the customer the option of eliminating this downtime. Since the calibration is done within the sensor itself and not the host device, then all that needs to be done to recalibrate is order a new sensor with the proper calibration. Once the new sensor is received and plugged in, the device is calibrated and the old sensor can be thrown out. When every point matters, eliminating the downtime of sending devices in for calibration can be critical for the safety of these environments.

The last line item on most customer orders will be a NIST or A2LA calibration. This is a very important final item for customers because the traceable calibration allows them to meet certain compliance and audit standard requirements. While not all customers require a traceable calibration it’s important to note that all our devices do come with a standard factory calibration, however, it is often not enough to fall within the strict regulations of most governing regulatory bodies. It is important for customers to double check with their compliance or quality department to make sure they are meeting the standards set for them whether it is VFC, FDA, or one of many others.

Although there are a few part numbers that need to be chosen before you can complete your order for a new Dickson device it is critical that the right ones are chosen. That is why we recommend calling our team to help guide you through the process of choosing the best products for your needs. We want to help make sure every point is properly monitored to your standards. Hopefully, this has helped you understand why it is necessary for our products to be broken up the way they are. We are in the process of creating bundles for certain products so that when it is time for you to order new devices for your growing environment there is only one product number for you to remember for all
your needs.

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