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Technical Support by Model




How does the Wizard Wireless Network Work?
What do I need to get started?
Will it interfere with other wireless equipment in my facility?
Can I view logged data over a network?
What type of equipment do I need to run the WiZARD2 system?
How will I know if my logger is within range of the receiver or Repeater?
How do I receive notification of alarm conditions?
What are the key features of the WiZARD2?
What is the difference between the WR220 and WR225 SECURE software?
How does the logger communicate with the receiver?
Why buy a Signal Sensor?
How does the WiZARD2 Wireless Network keep all of the different Loggers and Repeaters straight?
How many Loggers can I setup to communicate with one Receiver
Can not add the Logger/Repeater. “Unrecognized USB Device” or “USB Device Not Recognized” error message pops up when I plug in the USB.
Checking PC Power, Display and Update Settings:
The WiZARD2 software locked up while adding the Receiver/Logger/Repeater.
Field Error (!) when adding/editing a Logger/Repeater
Where are the database and log files stored?
My Receiver became disconnected from the PC. After I reconnected it, “USB Device Attached” shows in the lower left corner and my Loggers are not communicating.
Can I ever turn off the host PC?
I am getting a lot of Lost Communication errors but I have not lost any data.
I accidently pressed the Push-to-Start button while my Logger was on and already logging. What will happen?
What do the LED colors mean
Some of my Loggers are behind the others while sending saved data points.
Not Receiving/Sending Email/Text Notification:
Problem in writing read/polling command to Receiver:
How do I reset the Audible Alarm on my logger?


1. How does the Wizard Wireless Network Work?

  • A Receiver connected to a base PC receives readings from Loggers and stores those readings on a database on the base PC. Software on the PC allows the user to view all Loggers on the Wireless Network, view graphs and tables of logged data or in real time, export and print graphs of logged data.
  • Up to 60 Loggers can operate on a network
  • Multiple Repeaters can be used separately or inline to extend the network range.
  • Only one Receiver per PC.
  • More than one network can run at the same time in the same facility but must run on different PC’s.
    •  
    2. What do I need to get started?
    You will need the following: One WR220: Wireless Receiver with Software or WR225: Wireless Receiver with SECURE Software, 2 USB Cables and AC Adapter.
    At least one logger.
    WT200: Temperature
    WT220: Temperature w/Display
    WT240: Temperatuer w/Display, K-TC Probe and AC
    WH220: Humidity
    WH225: Humidity w/Display
    WH245: Humidity w/Display, Remote Probe & AC
    One WS200: Signal Sensor (Recommended)

    A PC, with 2 USB ports, 1 GB RAM, running Windows 7, Vista or XP w/service pack 3, that can be left running 24/7 with a UPS is recommended.
     
    3. Will it interfere with other wireless equipment in my facility?
    No, the logger is designed to look for an open channel before sending data. If a channel is in use, the logger/repeater will look for anther open channel or wait to transmit until an open channel can be found. FCC Part 15 Compliance is Pending.
     
    4. Can I view logged data over a network?
    Yes, Here is how it works:
    All logged data is saved to the database. Once saved none of the data can be changed or deleted.
    The Software allows you to schedule regular backups of the database to any location on your network.
    Once regular backups have started, install the Network WiZARD2 software - included on your WiZARD2 CD on any PC connected to the network.
    The Network software will look at the database copy sitting on the network.
    You can view all saved logged data, create charts and graphs and export data. No changes to system settings can be made from the Network location.
    Multiple PC''s can run the Network software.
     
    5. What type of equipment do I need to run the WiZARD2 system?
    A standard computer running MS Windows XP w/service pack 3, Vista or 7 with 2 available USB ports and 1 GB RAM. This computer will need to run 24/7 for the network to run efficiently.

    NOTE: Be sure to change your computer Screen Saver and Power settings to NEVER for all options. The Display can be told to turn off after a period of time.
     
    6. How will I know if my logger is within range of the receiver or Repeater?
    Now that you are ready to move the Loggers and Repeaters to their locations, there is a quick easy way to test the signal strength:

    • Pressing down on the Push to Start button will force the logger to transmit. If the logger is getting through to the Receiver the LED will blink BLUE. If the logger can not reach the Receiver the LED will blink BLUE & RED

    • If the Logger connects via the Receiver, simply walk the logger to its target location and press and hold the Push to Start button and watch the LED. If there are several BLUE/RED flashes, the location is bad and the signal can not get through. Try moving the logger around while holding down the Push to Start button looking for a BLUE flash.

    • If the Logger connects via a Repeater, take the Repeater and Logger to the Repeater location and press and hold the Push to Start button. A BLUE flash indicates that the Repeater location is good. Move the logger to its location and repeat the test.

    • If the Logger connects via a Repeater connected to a Repeater etc. Take the Logger and all Repeaters in the chain to the first Repeater location and press the Push to Start button while watching the LED blink. Repeat this for each Repeater using the logger LED to verify placement.
     
    7. How do I receive notification of alarm conditions?
    The software notifies you in two ways of alarm conditions (at the PC running the software).

    The Equipment Status Screen displays all loggers with alarm conditions (high/low alarm, low battery, due for calibration) with a red box and a pop-up notification of alarm conditions will appear.

    WR225 with WiZARD2 SECURE software also features email/text notification of alarm conditions.
     
    8. What are the key features of the WiZARD2?
  • Eliminates the need to download data manually or change charts
  • All logged data is stored permanently an encrypted database
  • Multiple loggers can be simultaneously monitored from one PC
  • Easy to setup and use – software is very easy to navigate
  • Ability to compare multiple loggers on one graph
  • Quick Export of logged data in table or graph form to Excel or as a Tab or Comma delimited file.
  • No need to run wires or connect to a network
  • Quick and easy access to all logged data from any PC connected to your network and realtime data
  • Reporting feature provides a fast summary of selected data including Mean Kinetic Temperature and Number of times in alarm and total time spent in alarm.
    •  
    9. What is the difference between the WR220 and WR225 SECURE software?
    Both the WR220 and WR225 include the following:
    Easy export of logged data to Excel or as Text or Comma delimited files
    Pop-up notification of Alarm conditions.
    Graph and Table display of logged data and a Report summary of selected data - Includes MKT and Alarm summary.
    Viewing of all saved logged data on a network using Network WiZARD2 software - included on software CD.

    WR225 WiZARD2 SECURE software features include:
    21CFR11 Compliant
    Logger Validation
    Encrypted Database
    Secure Login w/administration
    Audit Trail
    Email/Text notification of alarm conditions.
     
    10. How does the logger communicate with the receiver?

  • When the Logger is setup via the Wizard Software, it is coded to communicate with the Receiver connected to that PC.
  • The Logger will wake up to send data to the Receiver every 5 samples or 5 minutes - whichever comes first.
  • If the Logger is taking a sample every 10 seconds, it will send a Transmission every 50 seconds to the Receiver that includes the logged data and Logger battery strength.
  • If the logger is taking a sample every 10 minutes, it will send a Transmission every 5 minutes to the Receiver. If there are no new data points, the logger will simply send null data and Logger battery strength.
  • The Receiver will take that data and load it into the Wizard database on the PC.
  • The Receiver will then send a confirmation signal back to the logger telling it that all data has been received and stored.
  • The logger will save all sample points writing over the oldest saved point with the newest one using a wrap-when-full function.
  • If the logger does not receive a confirmation signal from the Repeater, it will save the data just sent and continue logging until the next Transmission time is reached.
  • Now the Logger will send the saved data from the previous transmission and the newly logged data to the receiver.
  • If no confirmation signal from the Receiver is received, the Logger will continue to store all logged data.
    		•
     
    11. Why buy a Signal Sensor?
    The Signal Sensor allows you to setup your wireless logging system to have the strongest possible wireless connection.

    A logger by itself can not tell you if it can communicate. Either the logger signal is received by the Receiver or it is not. It also can not tell you the strength of the signal. If you place a logger in an area with a weak signal it’s possible the signal will drift in and out depending on the environmental conditions and if people, fork lifts, inventory or anything else is moving back and forth in the facility.

    The Signal Sensor shows you the strength of the wireless connection just like a cell phone. It shows you how many “bars” of signal strength are in that area. If there are four “bars” the logger is in a great location and the system is well calibrated. If there’s only one bar you probably want to add a repeater to strengthen the wireless connection.

    The Signal Sensor is also a great preventative maintenance tool. You can use it to test signal strength before and after any changes are made to your facility during the year. Adding or removing walls, changing storage locations or even moving filing cabinets can affect signal strength. The Signal Sensor will tell you exactly how those changes affected your logging system so you can take action before the changes cause a problem.

    The Signal Sensor is only $99 and we highly recommend it to anyone purchasing a wireless logging system.
     
    12. How does the WiZARD2 Wireless Network keep all of the different Loggers and Repeaters straight?

  • Every component: Receiver, Repeaters, Loggers have an unique ID number. When installing each component via the PC, each Logger and Repeater is told where to send logged data.
  • If you have more than one Wizard Wireless Network in your facility, the Loggers and Repeaters will only send their signal to the registered Receiver. The Receiver will not accept a signal from a device not registered on the base PC.
    •  
    13. How many Loggers can I setup to communicate with one Receiver
    Up to 250 Logger at a minumum sample rate of 5 minutes.
     
    14. Can not add the Logger/Repeater. “Unrecognized USB Device” or “USB Device Not Recognized” error message pops up when I plug in the USB.
    If the Logger has a remote probe, make sure that the probe is plugged all of the way in. Double check to make sure it is secure (the probe should not unplug easily).

    If the probe is secure or the Logger does not have a remote probe
    Unplug the USB from the Logger/Repeater
    Remove AC power and turn the unit off
    Leave for 1 minute.
    Reconnect the USB cable
    Add Logger/Repeater window should open.
    Add unit.
    Unplug from USB per instructions, turn on and connect AC power (if needed)

    If the previous setup does not work, there could be a USB issue with the PC. Try a different USB port or unplug unit from USB, shutdown WiZARD2 software and reboot PC.
     
    15. Checking PC Power, Display and Update Settings:
    Power Settings:
    From Control Panel select System & Security / Power Options / Create a Power Plan
    Select High Performance and click on Next
    Select NEVER for Put the Computer to Sleep / Save

    Display Settings:
    Right click on Desktop and select Personalize / Screen Saver
    Select None and Save

    Update Settings:
    From Control Panel select Security / Windows Update
    Select “Turn automatic updating on or off”
    Under Important Updates, select “Download updates but let me choose whether to install them”. Save
     
    16. The WiZARD2 software locked up while adding the Receiver/Logger/Repeater.
    This can happen for a couple reasons:

    1) Look in the task bar to see if there an information window open prompting you to:

    a)unplug the USB

    b) reboot the PC after adding a device.

    These are windows that normally open on top of the WiZARD window so that you can reply to them, if they are not closed they will lock up WiZARD. Close these windows. Make sure you do not click OK to reboot the PC.

    WiZARD2 should resume normal operation.

    2) If #1 above does not apply and you can not close WiZARD2 normally CNTL/ALT/DEL to close the WiZARD2 Software via the Task Manager then open WiZARD2

    If you have any other applications open (including internet software) close it down.

    If the system locked up while adding the Receiver:
    Disconnect the usb cable from the Receiver.
    Unplug the AC adapter and turn the power switch to off – leave for 1 minute.
    Reconnect the AC adapter and turn the power switch to on.
    Reconnect the USB.
    Open the WiZARD2 software and wait for the Receiver to connect

    If the system locked up while adding a Logger or Repeater:
    Disconnect the usb cable from the Logger/Repeater.
    Unplug the AC adapter and turn the power switch to off – leave for 1 minute.
    Open the WiZARD2 software and wait for the Receiver to connect.
    Reconnect the AC adapter and turn the power switch to on.
    Reconnect the USB to the Logger/Repeater and add.
     
    17. Field Error (!) when adding/editing a Logger/Repeater
    When field data is not valid, a red circle with an exclamation point in the middle will pop up.

    To find out what is wrong, place your cursor over the red circle. A balloon will open explaining what needs to be corrected.
     
    18. Where are the database and log files stored?
    Windows XP PC’s: c:program filesdicksondickson wizarddb

    Windows Vista PC’s:
    If User Account Controls have been turned off, go to: : c:program filesdicksondickson wizard
    If User Account Controls have been left on, right click on the Windows Start icon and click on Explore to access virtual memory. Go to: c:users(user login ID)AppDataLocalVirtualStoreProgram FilesDicksonDickson Wizard

    Windows 7 PC’s: Must select “Show Hidden Files” by opening Folder Options, click the View tab, select “Show Hidden Files, Folders and Drives”, click Apply and OK. From explorer go to: c:users(user login ID)AppDataLocalVirtualStoreProgram FilesDicksonDickson Wizarddb
     
    19. My Receiver became disconnected from the PC. After I reconnected it, “USB Device Attached” shows in the lower left corner and my Loggers are not communicating.
    Once the Receiver has lost its connection with the PC, reconnect it then close down the WiZARD2 software and then reopen. The Receiver should now show as connected.
     
    20. Can I ever turn off the host PC?
    It is recommended that the host PC remain on 24/7 and rebooted a couple times per month.

    If the PC is turned off for a period of time there is a possibility that some data may be lost. The Loggers will save logged data until full and will then write over the oldest saved data with new data.
     
    21. I am getting a lot of Lost Communication errors but I have not lost any data.
    The strength of the signal between the Logger and Receiver/Repeater is intermittent. Find a new location for the Logger or use a Repeater to boost the signal.
     
    22. I accidently pressed the Push-to-Start button while my Logger was on and already logging. What will happen?
    This will not affect the logger. The logger will send a transmission and updated Time of Last Transmission. No data will be altered or missed.
     
    23. What do the LED colors mean
    10 quick blue/red/green flash = Unit Powered On

    Blue Flash = Logger/Repeater sending data upstream to Receiver/Repeater; Receiver being polled by PC

    Green Flash = Receiver/Repeater acknowledging receipt of data from Logger/Repeater;

    4 Long Green Flashes = Logger/Repeater acknowledging wireless change

    Solid Red = Receiver buffer is full Loggers and Repeaters can not send new data till buffer is cleared. (If Receiver no longer shows as connected see 13k in technical support section below)
    -This can happen, especially if the PC or Receiver was down and the loggers are sending saved data. If you do not see the Time of Last Transmission and Reading update, the Receiver may be locked up. Remove the USB and AC Power from the Receiver and turn it off. Wait one minute. Turn the Receiver on, and connect the AC Power and USB cables. The Receiver should operate normally.
    Red Flash: Logger/Repeater send data failed
    -This can happen. If the red flashing persists, turn off the unit and remove AC power (if required) and allow the unit to sit for 1 minute. Turn the unit back on and plug in AC cable. The logger should resume normal operation.

    4 White Flashes every minute: USB no communication with Receiver.
    -Remove USB cable from Receiver
    -Remove AC power and turn off Receiver.
    -Allow the Receiver to sit for one minute.
    -Turn Receive on and connect the AC Power and USB cables.
    -The Receive should operate normally.
    -If not, repeat steps 1-4 above but move the USB cable to a different port on the PC.
     
    24. Some of my Loggers are behind the others while sending saved data points.
    If the system was shut down and now the Loggers are sending saved data, some Loggers will get saved data through faster than others. Depending on the amount of logged data the Loggers need to send, the sample rate and the number of Loggers on the system, catching up could take a number of hours. Eventually all Loggers will catch up and communications will resume normally.

    If the Logger is still far behind and not catching up, you can clear the logger wirelessly – this will reset the logger time/date. Note: Clearing the logger will delete any logged data saved on the logger.
     
    25. Not Receiving/Sending Email/Text Notification:
    Please create this account in you mail server so that it will be a valid email address in their server:

    WizardAlarm@dicksondata.com

    Most users on a network with a mail server will not require an IP address.

    If you are using an ISP (Internet Service Provider) mail server you may be restricted from sending out emails generated by WiZARD2. Many ISP’s block port 25 in order to block spam. This does not apply in all cases. If you do not receive email/text notification of alarm conditions and you receive an error message such as: “The message was unable to deliver to (target email address) due to email exception. The IP you are using to send mail is not authorized. . .” , then you will need to contact your internet service provider for their socks proxy server address. This is a non-dynamic IP address. Once you have been given an IP Address go to: Tools, System Settings. A box for Mail Server IP Address is located at the bottom of the System Settings window. Enter the IP Address and save. The error message should go away and email/text notifications should be delivered.
    -If he above steps fail, remove USB and AC power from Receiver
    -Turn unit off and leave for 1 minute.
    -Return Power (turn on and plug in AC)
    Plug back in USB
    NOTE: removing power may result in some lost data

    If these steps fail, look on your software CD for a folder called: ViewUSB. Copy the folder to yor C drive. With WiZARD2 running and the Receiver attached, open the ViewUSB folder and open the ViewUSBHID Instructions text file for instructions on how to run the executable and determine the cause of the USB failure.

    Note: Early version of the software CD do not include this file. Contact kgiardino@dicksondata for a copy of the ViewUSB program.
     
    26. Problem in writing read/polling command to Receiver:
    The Receiver is locked up and can not communicate with the PC.
    -If running Windows XP, make sure service pack 3 is installed.
    -Remove USB from Receiver for 5 seconds and reconnect. (Do not remove AC power)
    -Wizard should see Receiver and show as connected.
    -If he above steps fail, remove USB and AC power from Receiver
    -Turn unit off and leave for 1 minute.
    -Return Power (turn on and plug in AC)
    Plug back in USB
    NOTE: removing power may result in some lost data
     
    27. How do I reset the Audible Alarm on my logger?
    Press down on the Push-to-Start button on the logger for two seconds.

    The alarm will reset for the duration of the alarm delay period (Alarm delay is set in the logger setup/edit screen)

    If the alarm condition still exist after the alarm delay period has passed then the alarm will sound again, otherwise the logger will continue to log normally.