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Technical Support by Model




Why won't the logger communicate?
Why isn't the display on?
How long does the rechargeable battery backup last?
Downloaded data does not match my display.
Relay and Unit Alarm Operation
Unit alarming even though readings are not outside alarm high/low settings.
Unit won't start logging.
I lose saved logged data when I turn the logger off.
Will the unit log data if power is lost and unit is operating on backup battery only?
My logger is not recognized by DicksonWare.


1. Why won't the logger communicate?
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  • Make sure that “USB” is selected under File > Preferences > Communications.
  • Unplug USB cable and plug back in.
  • Remove power to the logger (this will not cause the unit to lose any logged data), unplug the USB cable, power the logger back on, then reconnect the USB cable.
  • If the logger was used in a moist or humid environment condensation may have formed on the unit. Place unit in a warm dry environment for 24 hrs. Clear memory and try again. These loggers are designed for use in a non-condensing environment.
  • If possible, try another PC, and/or another USB port.
 
2. Why isn't the display on?
  • The screen goes blank when in backup battery mode.
 
3. How long does the rechargeable battery backup last?
Approximately 12 hours, but a UPS can be used for better results.
 
4. Downloaded data does not match my display.
1) Please be sure you are using DicksonWare version 17.1 or higher.

2) When using DicksonWare to view saved data, you must first CLEAR the Touchscreen via DicksonWare before logging. Once cleared, the Touchscreen can be edited and logging can begin.
 
5. Relay and Unit Alarm Operation
When an alarm is triggered the display alarm indicator will flash, the audible alarm will sound and the relay for that channel will activate.

Display NOT Pressed: After 30 seconds, the audible alarm will stop, display alarm indicator will continue to flash, relays will remain active.

Display Pressed (any time): Audible alarm will stop, display alarm indicator will stop flashing, relays will be inactive.
If after 2 minutes or the next sample rate (whichever is longer) the alarm condition is still present, the audible and visual alarms and relays will activate.

If the unit is in alarm mode, and the menu is accessed, the audible and visual alarms will immediately activate when returned to the main screen. The Relays will not activate until the 2 mintues have passed or the next sample is recorded.
 
6. Unit alarming even though readings are not outside alarm high/low settings.
All remote probe models will issue an alarm if the probe has been disconnected or is loose. Check the probe to ensure it is plugged in securely.
 
7. Unit won't start logging.
Make sure the unit is not attached to the USB cable. Powering on the unit while attached to the USB can cause the unit to fail on startup. Remove the USB cable and turn the unit off then on.
 
8. I lose saved logged data when I turn the logger off.
Up to 30 minutes of saved logged data can be lost when the unit is turned off.
 
9. Will the unit log data if power is lost and unit is operating on backup battery only?
Yes, as long as the units on/off switch is in the "on" position.
 
10. My logger is not recognized by DicksonWare.
If the Touchscreen logger is locked up or has failed to communicate with DicksonWare before, check the followng:

1) Make sure DicksonWare v17.1 or higher is installed.

2) With the logger on, press the current button to view current readings. If no readings are displayed, the unit is locked. Perform the following steps:
a) Connect the AC adapter to the Logger then plug into a standard electrical outlet. Slide the power switch up to the “On” position.
b) Set Time: Press “Menu”, “Setup”, “Set Time” set then “Save”, “OK”
c) Set Date: Press “Menu”, “Setup”, “Set Date” set then “Save”, “OK”
d) Set Time Scale: Press “Menu”, “Set Scales”, “Set Time Scales”, set then “Save”, “OK”
e) Turn Logger Off, wait 10 seconds, then turn On.
f) Press “Current” to see current readings. If no readings are displayed, repeat steps above. If readings are displayed the logger is ready.

3) If the unit displays current readings, Windows may not want to recognize the unit since it failed once before. Perform the following steps:

a) Connect the logger via USB to the PC.
b) Open Device Manager via Control Panel. Open Human Interface Devices and find the logger.
c) Delete the logger device.
d) Immediately unplug the logger.
e) Plug the logger back in and open DicksonWare. The logger should be recognized. If not contact technical support.