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Technical Support by Model




Why don't the readings of the temperature pen and display exactly match?
What if my instrument is not responding to a key press?
What do I do if the probe has been exposed to environments exceeding 95% RH for an extended period?
Why is the alarm symbol flashing on the digital display?
Why is the pen trace too fine or absent?
What if there is no power to the unit?
Why is my LED flashing red?
How do I adjust the pens?
How do I set the Alarms?
What do the different colors on the LED Light mean?
What if my chart does not have an Rh line?
Why can't I get into calibration mode using the "on/off" and "adjust down" buttons?
Why won't the alarm work when the unit is set for a Celsius range?
Why is the LED not solid green when the unit is on? TH800 only
Why is the response time slower when the unit is powered by batteries only? TH800 only


1. Why don't the readings of the temperature pen and display exactly match?
Untitled Document The cause of this could be because Hysteresis or wrong chart
  • Hysteresis is a naturally occurring mechanical discrepancy up to 2% of range
  • Check to see that the proper chart is installed
 
2. What if my instrument is not responding to a key press?
  • Try slower, firmer key presses.
  • Maybe the unit is locked up. If the chart recorder is locked up there will be no response to button presses, however, the unit may appear to be working, but the readings won't change and the chart will not rotate. To correct this, remove ac and battery power then re-power.
 
3. What do I do if the probe has been exposed to environments exceeding 95% RH for an extended period?
Untitled Document
  • Probe should be dried out under normal ambient conditions – time required varies on temperature, RH and air flow
 
4. Why is the alarm symbol flashing on the digital display?
Untitled Document
  • Alarm sounds audibly if out of range conditions occur, then indicator will flash until alarm key is pressed and alarm is reset (press alarm button)
 
5. Why is the pen trace too fine or absent?
Untitled Document The pen tip may be too short or the cartridge may be dried out
  • Pen may need to be replaced
  • Remove pen cap
 
6. What if there is no power to the unit?
Untitled Document
  • Check the the AC adapter
 
7. Why is my LED flashing red?
Untitled Document
  • When the backup battery is low, the LED will flash red until the battery has been replaced.
 
8. How do I adjust the pens?
  • Pen adjust may be needed if the pen(s) and display do not match.
  • While the unit is on, press and hold both the Pen Home button and the On/Off button (making sure to press the Pen Home button first so the unit will not turn off). The led will blink rapidly between amber and green for about five seconds, the LED will then turn green, release the Pen Home and On/Off buttons. The led will flash amber and green for one second and the led will turn off.
  • One pen model: The red pen will move to the outer edge of the chart and is ready to be adjusted. Use the Adjust-Up and Adjust-Down buttons to move the pen to the maximum temperature line on the chart. Once the pen is set, the Pen Home button will move the pen to reaffirm the new pen position. Press the On/Off button to exit pen home adjust.
  • Two pen models: Both pens will move to the outer edge of the chart, and then the shorter red pen will move to the current position. Use the Adjust-Up and Adjust-Down buttons to move the pen to the maximum temperature line on the chart. Once the shorter red pen is set, the Pen Home button will move the shorter red pen to the outer edge of the chart and the longer blue pen will move to its current position. The Adjust-Up and Adjust-Down buttons will adjust the longer blue pen position. Once the pen is set, the Pen Home button will move the longer blue pen to the outer edge of the chart and the shorter red pen will move to its new position. Each time pen home is pressed the two pens will switch positions (moving the most recently adjusted position) until the On/Off button is pressed to exit pen adjust mode.
  • Note: Pressing the On/Off button will exit the adjustment and return the unit to normal operation. Each time the pen home or On/Off button is pressed, the adjustment currently in progress will be stored. The unit will take one minute to exit Pen Adjust Mode once the On/Off button is pressed.
 
9. How do I set the Alarms?
  • To set the alarm, make sure unit is on and press and hold the Alarm button. The LED will blink red rapidly for about five seconds, and then the led will go solid green. Release the Alarm button and the led
    turn red. At this point the display will show the following: ON with a delta symbol, or OFF without a delta
    symbol.
  • Pressing either the Adjust-Up or Adjust-Down buttons, located on the back of the unit next to the dip switch, will toggle the alarm on or off.
  • Pressing Pen Home will scroll to the next alarm option. The options are as follows:
  • a. alarm on or off
    b. pen 1 alarm min
    c. pen 1 alarm max
    (if two pen unit the following states also exist)
    d. pen 2 alarm min
    e. pen 2 alarm max

  • In order to set pen alarm minimums and maximums, pressing the Adjust-Up will increase the alarm value, and pressing the Adjust-Down will decrease the alarm value. There is acceleration if the Adjust-Up button is held down. Repetitively pressing the pen home button will scroll through the five options until the alarm button is pressed to exit from alarm adjust. Each press of the Pen Home or Alarm button will store the new settings. The unit will take one minute to exit Alarm Set Mode once the Alarm button is pressed.
  • If the alarm is triggered, ALRN will show on the display, the led will show as solid red and the alarm will sound. Press the Alarm button to silence Audible Alarm.
 
10. What do the different colors on the LED Light mean?

• AC Power with Battery Backup - Solid Green
• AC Power with Low Battery or No Battery - Blinks Red
• Battery Only - Blinks Green
• Battery Only (Low Battery) - Solid Red

 
11. What if my chart does not have an Rh line?
  • If your chart does not have an Rh line it uses the same scale as the temperature.
 
12. Why can't I get into calibration mode using the "on/off" and "adjust down" buttons?
  • Use the "on/off" and "adjust up" buttons if the "on/off" and "adjust down" buttons don't work.
 
13. Why won't the alarm work when the unit is set for a Celsius range?
Make sure the unit is set for a Fahrenheit range when setting the alarm for the first time. Switch to a Celsius range and reset the alarm parameters.
 
14. Why is the LED not solid green when the unit is on? TH800 only
The green LED flashes only occasionally to preserve battery life.
 
15. Why is the response time slower when the unit is powered by batteries only? TH800 only
Response time is slower to preserve battery life.